Support Center
Troubleshooting
When the client connection fails, a request times out, or a model call throws an exception, you can start troubleshooting with this page.
| 渠道 | 地址 |
|---|---|
| Status page | https://apishop.ai/console/stats |
| FAQ | /docs/support/faq |
Connection failed
- - First, make sure the Base URL is correct.
- - Recheck the Key, proxy, and DNS configuration.
- - If necessary, switch to a different client for comparison testing.
Claude Code 400
- - Check whether the request parameters meet the requirements of the current model.
- - Confirm that the Key read by the client has not been truncated.
Gemini CLI Error
- - Confirm that the environment variables read by the CLI are correct.
- - Check whether the Base URL and model name match.
API Connect / Timeout
- - First, check your local network and proxy settings.
- - Confirm again that the target endpoint is reachable.
- - Shorten the workflow when necessary and run local comparison tests.
Model not visible
- - Refresh the model list.
- - Check the account permissions and provider status.
503 / Service Unavailable
- - First, check whether there are any alerts on the status page.
- - Double-check whether it’s temporary maintenance or an upstream issue.
说明
- - When troubleshooting, please try to record the full error message, the timestamp, and the steps to reproduce it.
- - If the same question comes up multiple times, consider turning it into an FAQ entry.