Support Center
Advanced Support
When the FAQ and basic troubleshooting do not resolve the issue, you can continue diagnosing it by following the steps here.
| 渠道 | 地址 |
|---|---|
| After-sales portal | /docs/support/after-sales |
| Troubleshooting | /docs/support/troubleshooting |
Issue Classification
- - First determine whether it is an issue with a single client or an abnormality affecting the entire interface layer.
- - Confirm again whether the issue is related to authentication, the network, or the model side.
- - Finally, determine whether manual intervention is needed.
Processing Flow
- - Keep the error message, request URL, and timestamp.
- - Check the status page first, then check the local configuration.
- - If needed, send the issue description to after-sales support or the community.
Upgrade recommendation
- - When an issue recurs, prioritize turning it into a documentation entry.
- - Try to document any process that can be standardized in the FAQ.
- - Break out frequent exceptions into separate troubleshooting items.
说明
- - FAQ works well for common questions; route more complex issues to advanced support.
- - It’s recommended to document common issues and their solutions.