Support Center
After-Sales Support
If you encounter configuration, authorization, or usage issues, you can submit and follow up on them through the path here.
| 渠道 | 地址 |
|---|---|
| Troubleshooting | /docs/support/troubleshooting |
| FAQ | /docs/support/faq |
Preparation Before Submission
- - First, prepare your account, Key, request URL, and screenshots of any errors.
- - Please provide reproduction steps and the time it occurred whenever possible.
Handling method
- - First determine whether it is a configuration error or a service issue.
- - If it can be resolved in the documentation, prioritize providing a link to the relevant docs.
Response scope
- - Common configuration issues can be resolved quickly.
- - Issues involving models, networking, and deployment will be handled according to priority.
Follow-up suggestions
- - We recommend consolidating similar questions into the FAQ.
- - Recurring exceptions should be added to the troubleshooting section.
说明
- - Telegram communities are suitable for quick communication; for complex issues, we recommend also keeping a ticket record.
- - If the issue involves a Key or permissions, first confirm account ownership.